Returns
Returns & Refunds
Not satisfied? We make returns simple and hassle-free.
How to Return an Item
1
Contact Us
Email us or use the contact form to initiate a return. Include your order number and reason.
2
Pack Your Item
Securely pack the item in its original packaging if possible. Include all accessories and tags.
3
Ship It Back
Use the return label we provide or ship via your preferred courier to our return address.
4
Get Your Refund
Once we receive and inspect the item, your refund will be processed within 5-7 business days.
Eligible for Return
- Unused and in original condition
- Within 30 days of delivery
- In original packaging with tags attached
- Accompanied by proof of purchase
Not Eligible
- Live fish or aquatic animals
- Used or installed equipment
- Items damaged due to misuse
- Products marked as non-returnable
Refunds are typically processed within 5-7 business days after we receive your returned item. You will receive an email confirmation once it is processed.